Privacy Policy
This Privacy Policy describes how ExploreReady.co ("we" or "Ready") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
Contact If you have any questions, need more information about our privacy practices, or want to file a complaint, please contact us by e-mail at support@exploreready.co.
Collecting Personal Information
When you visit our website, we collect certain information about your device and interactions with the site. We also collect information necessary to process your purchases and provide customer support. This information is referred to as "Personal Information." Below is a list of the types of Personal Information we collect and the purposes for which we collect them:
-
Device Information:
- Purpose: To load the website accurately for you and optimize its performance.
- Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.
- Disclosure: Shared with our processor, Shopify.
- Personal Information collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interactions with the site.
-
Order Information:
- Purpose: To provide products or services, process payments, arrange shipping, communicate with you, and offer information or advertising related to our products or services.
- Source: Collected directly from you during the purchase process.
- Disclosure: Shared with our processor, Shopify.
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
-
Customer Support Information:
- Purpose: To provide customer support.
- Source: Collected directly from you when you contact us for support.
- Personal Information collected: Information you provide during the support inquiry.
Minors
Our website is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:
- We use Shopify to power our online store. You can read Shopify's privacy policy here: https://www.shopify.com/legal/privacy
- We may share Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.
SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Behavioral Advertising
We use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you. For example:
- We use Google Analytics to understand how customers use our site. You can read about Google's privacy policy here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your site usage, purchases, and interactions with our ads on other websites with our advertising partners.
You can opt out of targeted advertising by:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
- Digital Advertising Alliance's opt-out portal: https://optout.aboutads.info/
Using Personal Information
We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping orders, and keeping you updated on new products, services, and offers.
Lawful Basis
If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
- Your consent;
- The performance of the contract between you and Ready;
- Compliance with legal obligations;
- To protect your vital interests;
- To perform tasks in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, or until you request its deletion.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a significant legal effect on you. However, our processor Shopify may use limited automated decision-making to prevent fraud.
SMS/MMS Mobile Messaging Marketing Program
We use mobile messages to transmit information to you, but we do not sell, rent, trade, or transfer your phone numbers or customer information to third parties for profit. However, we may disclose information to comply with laws, avoid liability, or protect our rights.
California Civil Code Section 1798.83 California residents may request information regarding the disclosure of Personal Information to third parties for their direct marketing purposes.
Your Rights
If you are a resident of the EEA, you have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, please contact us through the provided contact information.
Cookies
Our website uses cookies to improve your browsing experience. You can control and manage cookies through your browser settings. Please note that blocking cookies may impact your user experience and certain website features may not be fully accessible.
Do Not Track
We do not alter our data collection and usage practices when we detect "Do Not Track" signals from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
Data Usage
We share your (the visitor, the customer) Order Tracking Number, Courier Name, and Transaction Number associated with your orders. With a service provider called Proveway Uptrack. Proveway Uptrack Synchronizes and verifies the Shipping details to the payment gateways. Proveway Uptrack does not utilize any personal information like email and your name. You can know more about Proveway privacy policy here - https://www.proveway.com/blog/privacy-policy
Complaints
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@exploreready.co